How to Resolve Billing Restriction States in SGEN
This procedure handles the SGEN state where billing is unsettled, overdue, or cancelled and platform access or live behavior becomes restricted.
Before you start
Understand the operating rule before you continue.
Where to go
Start from the dashboard and move into billing.
Use your normal dashboard access.
If access is already restricted, continue through the dashboard areas that are still available.
Go directly to the billing area to review and resolve the account state.
Steps
Use the billing recovery flow in this order.
Open the dashboard and confirm whether access is limited to billing-related actions.
Open Billing and confirm whether the subscription is unsettled, overdue, or cancelled.
Complete the payment update or account action required by the billing flow.
Go back to the dashboard and confirm whether the restricted state has been lifted.
What success looks like
Billing recovery is complete when:
What to do if it does not work
Use the correct response for the state you are in.
Refresh the account state and retry. If the restriction remains, use support.
Confirm whether DNS or certificate readiness is also an issue, then review the live-state article for maintenance or unavailable conditions.