View and manage form submissions
How to read, filter, search, and trash the submissions your forms have collected
Submissions is the list of every form entry from every form, all in one place. From this screen you filter down to one form, search by the values visitors typed in, narrow by date range or traffic source, open a single submission to see every field and the visitor's session trail, and trash submissions you no longer want. It is also the launch pad for re-firing an integration (Slack, webhook, CRM) against a single submission that failed the first time.
What is this for?
Submissions is your inbox for form data. Your admin inbox already receives an email per submission — this screen is the searchable, filterable copy that stays inside SGEN. You reach for it whenever you need to find a specific submission, browse what came in last week, or review a source breakdown (which submissions came from Google Ads vs a direct link).
Every submission is a row with: the form it came from, a preview of the submitted values, whether the email notification succeeded, the visitor's detected traffic source (Direct / Google Ads / Google Organic / Referral / Social), the visitor's IP, and the date. Click any row to see the full detail: every field, the landing page, the referrer, the pages the visitor viewed before submitting, and an option to re-send this submission through your integrations.
Good use cases
Example 1: Looking for today's submissions. You want to see what arrived today. Open Forms → Submissions. Adjust the date range picker to today's date. Click Apply. The list narrows to submissions from today only. Scan the Form column to see which forms are getting attention.
Example 2: Finding a specific submission by email. A customer calls: "I submitted a form yesterday but never heard back." Open Submissions. Set the date range to the last 2 days. Type the customer's email into the Search box. The list narrows to matching rows. Click the row to see the full detail — you get every field they submitted, their IP, the page they came from, and whether your notification email was sent.
Example 3: Reviewing the Contact form this week. Pick QA Simple Contact (or whatever your Contact form is called) from the Form filter. Set the date range to this week. Click Apply. You see only Contact form submissions from this week, in date order.
Example 4: Cleaning up spam submissions. You spot a handful of obvious spam rows in the list. Tick the checkboxes on those rows. In the Bulk Action dropdown, pick Move to Trash. Click Apply. The rows disappear from the default view. You can still see them under the Trash pill if you need to restore or permanently delete.
Example 5: Opening a single submission for details. Click any row's form title to open the detail view. You see a table of every submitted field on the left and a sidebar with:
- Date — when the form was submitted.
- Status — Submitted / Draft / Trash.
- Email Sent — a green check if the admin notification email shipped successfully.
- User Agent — the visitor's browser string.
- IP Address — the visitor's IP.
- Referrer — the previous page the visitor came from.
- Optionally, a Page View Timeline showing every page the visitor browsed before submitting, including time-on-page and scroll depth.
What NOT to use this for
- Do not use this screen as a CRM. Submissions are a durable log but the screen is read-only — you cannot edit the values a visitor submitted. If you need to enrich or follow up, export the submissions to your CRM.
- Do not expect the Traffic Source to be meaningful for submissions made without a real campaign link. A submission's Source is derived from the visitor's referrer and landing page at the time of submit. A direct test submission you make yourself will show as Direct, even if the form itself is used for a campaign.
- Do not trash submissions you may still need. Trashed submissions stop appearing in exports of the Submitted pill and are excluded from the default view. They are not immediately deleted, but permanent-delete from Trash is irreversible.
- Do not rely on the Email Sent check as a guarantee of delivery to the recipient. A green check means SGEN handed the email off to the mail system. It does not guarantee the email landed in the recipient's inbox (spam filters, bounces, and mis-typed To addresses can all still swallow it).
How this connects to other features
- Forms list — each form has a Submissions count that links here filtered to that form. The form builder's sidebar also has a View Entries button that opens this list filtered to the form you're editing.
- Reports — Forms → Reports turns this data into charts: leads by source and leads over time. Same underlying submissions, different view.
- Export submissions — the Export Entries button in the top-right hands you a ZIP of CSV files. See Export submissions for details on each of the two export formats.
- Integrations — if your form is connected to an integration (webhook, CRM, Slack), every submission fires that integration at submit time. The detail view of a single submission can re-send it through your integration if the first attempt failed.
- Traffic sources — the Source column relies on SGEN's session-tracking of visitor referrer and landing page. Submissions that came through your browser directly will be flagged Direct.
Before you start
- You have at least one Published form.
- At least one visitor has submitted a Published form (otherwise the list is empty by design).
Where to go
- Open the left navigation.
- Click Forms → Submissions (or open
/sg-admin/forms/submissions/directly).
Steps — Filter and search
1. Click a status pill
Four pills sit at the top:
- All — every submission in every status.
- Submitted — submissions that completed.
- Draft — submissions saved as draft (only applies if a form has autosave enabled).
- Trash — submissions you moved to trash.
2. Filter by form
The All Forms dropdown lets you narrow to a single form. Useful when one form is much higher-traffic than the others.
3. Filter by source
The All Sources dropdown narrows to a specific traffic source: Direct, Google Ads, Google Organic, Referral, Social. Source is derived from the visitor's referrer and landing page at submit time.
4. Set a date range
The date range picker defaults to the last 6 months. Click it to open a calendar and pick a different range.
5. Search
The Search box matches against submitted values, visitor email / User Agent / referrer, and the form title. If your search term looks like an IP address, it also matches the visitor's IP.
6. Apply
Click Apply. The table updates with the filtered set. Pill counts reflect the full list, not the filtered list.
Steps — Open a single submission
Click any row to open the detail view at /sg-admin/forms/submissions/view/N. You see:
- A Submitted Values table — every form field and the value the visitor entered.
- A Details sidebar — Date, Status, Email Sent status, User Agent, IP, Referrer.
- A Page View Timeline — if SGEN captured the visitor's pages-visited trail before submit, it shows as a timeline with per-page time-on-page and scroll depth.
- A Delete Permanently link.
Steps — Bulk-trash submissions
1. Tick rows
Every row has a checkbox. Tick the ones you want to act on. Use the header checkbox to tick or clear every row on the current page.
2. Pick Move to Trash
The Bulk Action dropdown (just above the table when viewing the All / Submitted / Draft pills) has Move to Trash.
3. Click Apply
The page refreshes. Ticked rows leave the current pill and appear under the Trash pill. The Trash pill count goes up by the number you trashed.
4. Delete Permanently from Trash
When viewing the Trash pill, the Bulk Action dropdown shows Delete Permanently as an option. This removes the submission row permanently. There is no undo from this action.
What success looks like
- The list loads with submission rows (or an empty-state message if nothing matches your filters).
- Clicking any pill narrows the table; the active pill turns red.
- Picking a form / source / date range / search term and clicking Apply narrows the list.
- Clicking any row opens the detail view with every field + session details.
- Ticking rows and applying Move to Trash sends them to the Trash pill.
What to do if it does not work
- The list is empty but I know submissions arrived. Check your date range — the default is the last 6 months, but if you set it narrower you can miss older submissions. Also check the status pill — if you are on Submitted and the submissions you expect are in Trash, switch pills.
- A submission I expect to see is missing. Someone else on your team may have trashed it. Click the Trash pill.
- The Source column says Direct but my campaign was from Google Ads. Source detection relies on the visitor's referrer and landing page. If a visitor had ad-blockers or privacy tools that strip referrers, the visit looks Direct. If the form was submitted via a link that didn't carry UTM parameters, the visit also looks Direct.
- Email Sent is a green check but the recipient says they got nothing. Check the recipient's spam folder. If the To address in the form's Mail Settings has a typo, the send succeeded in SGEN's eyes but the mail server never delivered.
- I want to permanently delete a submission but Delete Permanently is not in the dropdown. Delete Permanently only appears when you are on the Trash pill. Move the submission to Trash first, then switch to Trash to find Delete Permanently.