How to Add a Subscription or Site Capacity in SGEN
This procedure adds a subscription or adds another site under the billing flow so the account can provision an additional site.
Before you start
Use this procedure when either of these is true:
Where to go
You can start from either route below.
Log in to SG-Dashboard, open Site Manager, then use Manage Subscription or + Add Site from the relevant card or capacity flow.
Log in to SG-Dashboard and open Billing → Subscriptions at dashboard.sgen.com/billing/subscriptions.
Steps
Use the billing flow to add the subscription state or capacity needed for another site.
Start from the account area that exposes the current subscription and site-capacity state.
Check whether the issue is no active subscription or no remaining site capacity.
If another site is needed, choose the flow that adds another site under the subscription.
Review the site-count change and updated monthly amount, then confirm the action using the control presented, such as Confirm & Add Site.
On success, confirm that SGEN shows a success message such as Site added to your subscription.
Once capacity is added, return to the create-site flow and start site creation again.
What success looks like
Capacity is ready when:
What to do if it does not work
Use the correct response for the state you are in.
Refresh the billing and Site Manager state, confirm the subscription is active and not just created, then retry the create-site flow.
Complete subscription setup first, then return to site creation.