Support tickets are built into SG-Dashboard
May 18, 2026. The old way to get help is to send an email into a black box and wait — no status, no thread, no idea whether anyone has it. SGEN's support ticket flow lives inside SG-Dashboard, so a request becomes something you can actually track.
What changed
Before: contacting support meant leaving the product, composing an email, re-typing your account details, and hoping for a reply you couldn't follow.
After: open a ticket from inside SG-Dashboard. It routes to the right team automatically, your account details are already filled in, and the status comes back to you in-product instead of buried in your inbox.
What it does
Submit from inside the product.
Open a ticket without leaving SG-Dashboard — no separate portal, no separate login.
Routes automatically.
The ticket goes to the correct support channel based on the type of request, so it doesn't sit in a general queue.
Status you can follow.
Updates come back through the dashboard's notifications — you see where a ticket stands without chasing a thread.
Details pre-filled.
When you're signed in, the form already knows your account, so you're not re-entering contact information every time.
Three ways to reach us — and when to use each
SGEN keeps the support paths distinct so a request lands where it's handled fastest:
Support tickets
(/support) — the live channel for account- and site-specific help you want tracked.
Contact Us
(/contact-us) — the static fallback with direct support and legal email if you'd rather reach out by mail.
Feedback
(/feedback) — the place for feature requests and product ideas, not urgent issues.
Who this is for
Every SGEN account. The ticket system applies across all tiers — there's no plan you need to be on to open one.
Next steps
Open a ticket
from the support area inside SG-Dashboard the next time you need account- or site-specific help.
Just need an email address?
Contact Us has the direct support and legal addresses.
Have an idea instead of an issue?
Post it on the Feedback board.