SGEN Terms of Service

SGEN may use SMS to send one-time passwords (OTPs) and verification codes for account registration, authentication, and security. By providing your phone number, you consent to receive these transactional SMS messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

SGEN is an evolving platform. We may add, modify, remove, suspend, or discontinue any part of the Services at any time — including features, integrations, limits, supported technologies, and availability. Where practicable, we will provide notice of material changes that substantially affect paying customers' use of core functionality, unless a change is required for security, legal, or operational reasons or is time-sensitive.

To protect the Services, our users, and the public, we may: limit, throttle, restrict, suspend, or terminate access to the Services or an account; remove, disable, or restrict content or websites; block traffic, deployments, integrations, or activity that presents abuse, fraud, malware, spam, phishing, excessive load, or security risk; and update eligibility criteria or technical standards for use of the Services.

Some Services require payment. Plan details — features, limits, and pricing — are described at the time of purchase and may change over time.

Paid subscriptions are billed in advance on a recurring basis (monthly or annual) unless stated otherwise at purchase. Subscriptions auto-renew unless you cancel before the renewal date.

Payments may be processed by third-party payment processors. You authorise us and our payment processors to charge your selected payment method for all applicable fees, taxes, and charges.

If payment fails, we may retry charges and may suspend, limit, downgrade, or terminate access until payment is resolved. We may apply a grace period at our discretion.

Upgrades may take effect immediately and may be prorated. Downgrades typically take effect at the end of the then-current billing period unless stated otherwise at purchase.

All fees are non-refundable except where required by applicable law or as expressly stated in our Refund and Cancellation Policy at /refund-policy, which is incorporated into these Terms. We do not provide refunds or credits for partial periods, unused capacity, downgrades, or unused time.

EU and UK customers. EU and UK consumer customers have statutory withdrawal rights under applicable consumer protection law. To exercise, contact legal@sgen.com within the statutory window.

Fees are exclusive of applicable taxes unless stated otherwise. You are responsible for all applicable taxes, and we may collect taxes where required by law.

EU and UK customers. Where applicable, VAT will be applied at the rate required by the law of your country of residence or establishment. For EU business customers with a valid VAT registration number, reverse charge may apply. For VAT treatment in your jurisdiction, contact legal@sgen.com.

You retain ownership of your User Content.

You grant SGEN a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, display, and otherwise use your User Content only as necessary to provide, secure, maintain, and improve the Services; enforce these Terms; and comply with law.

You are solely responsible for: the legality, accuracy, and content of your User Content; obtaining all rights, permissions, and consents needed to use and publish your User Content; and providing appropriate notices and obtaining consents from your site visitors and customers — including for cookies, tracking, marketing communications, and data collection — as required by applicable law.

For EU and UK customers: you are responsible for ensuring your websites and data collection practices comply with GDPR, UK GDPR, and the EU ePrivacy Directive. SGEN provides the platform; compliance for data collected through your website is your responsibility as the data controller.

We may maintain backups and may provide export tools, but we do not guarantee any specific backup cadence, retention duration, recovery outcome, or export completeness. You are responsible for maintaining your own copies of important data.

SGEN provides tools. We are not a party to transactions between you and your customers and do not guarantee sales, conversions, or outcomes.

Payment processing may be handled by third-party processors. You are responsible for their fees, terms, and compliance requirements.

If you operate an online store serving EU or UK consumers, you are responsible for compliance with EU Distance Selling rules, consumer protection law, right-of-return obligations, and applicable VAT requirements. SGEN's platform tools do not constitute legal advice on these requirements.

The Services — including software, code, systems, interfaces, templates, blocks, components, documentation, and branding — are owned by SGEN and/or its licensors and protected by law.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business or personal purposes during your subscription term. You may not (except where prohibited by applicable law): reverse engineer, decompile, or attempt to discover source code; copy or create derivative works of the Services; or use the Services to build a competing product.

If the Services include templates, blocks, components, or other materials provided by SGEN ("Service Materials"), you may use them to create and publish websites and content on the Services. You may not resell or redistribute Service Materials as standalone products, templates, or libraries except with our written permission.

If you provide feedback, you grant SGEN a perpetual, irrevocable, worldwide, royalty-free licence to use, modify, and incorporate that feedback without obligation.

For your account data, SGEN acts as a data controller. For data you collect from your site visitors and customers (e.g., form submissions), you are the controller and SGEN may act as a processor providing the Services.

Where SGEN acts as a data processor on your behalf, a Data Processing Agreement (DPA) is required under GDPR Art 28 and UK GDPR. Contact legal@sgen.com to request a DPA. The DPA template is available at /dpa.

If a published Service Level Agreement at /sla applies to your subscription, the service credits described there are your sole and exclusive remedy for the availability failures that SLA covers.

Nothing in these Terms limits or excludes SGEN's liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; any liability that cannot be limited or excluded under applicable mandatory law. Where mandatory law applies a higher standard of liability — including under GDPR Art 82 for data subject damages — those rights are preserved.

You may cancel your subscription at any time through account settings. Cancellation stops future billing; you retain access to paid features until the end of the billing period already paid, unless stated otherwise at purchase. Cancellation does not generate a refund for the billing period already paid (see §4.6 and /refund-policy).

We may suspend or terminate access immediately for violations, non-payment, security risk, suspected abuse, or where required by law. Termination does not relieve you of any payment obligations accrued before the effective date of termination. Outstanding fees remain due and payable. No refund or credit is issued for the unused portion of a billing period when an account is terminated for cause.

Upon termination: your right to access the Services may end immediately; your published sites may be taken offline; account data is retained for up to 30 days following termination to support reactivation, then deleted or de-identified, unless a longer period is required by law (see the Data Processing Agreement at /dpa); and we may delete User Content and account data after that period in accordance with our retention practices and legal obligations.

You are responsible for exporting any content or data you wish to keep before your account is cancelled or terminated. After deletion, content cannot be recovered.

EU and UK customers. Where termination is initiated by SGEN for reasons other than your violation of these Terms, we will give reasonable notice where practicable and required by applicable law. Mandatory rights under applicable consumer protection law are not affected.

Where mandatory EU consumer protection law applies, you retain any rights conferred by the law of the EU member state in which you reside that cannot be derogated from by contract. EU residents may also use the European Commission Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/.

If you are a UK consumer, the courts of England and Wales will have jurisdiction to settle disputes and nothing in these Terms affects your rights as a consumer under UK law.

These Terms, together with the policies incorporated by reference, are the entire agreement between you and SGEN regarding the Services and supersede any prior agreements on that subject.

If any provision of these Terms is held unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force.

Our failure to enforce any provision is not a waiver of our right to enforce it later.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of assets.

Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control — including natural disasters, war, terrorism, civil unrest, labour disputes, internet or utility failures, third-party service failures, or government action.

Sections that by their nature should survive termination — including Sections 5.2, 8, 14, 15, 16, 18, and this Section 20 — survive termination of these Terms.

We may provide notices to you by email to the address on your account, by posting in the Services, or by posting on our website. Legal notices to SGEN must be sent to legal@sgen.com and to the address in §21.