View and manage your orders
The Orders list (Store Management → Orders) is your fulfillment command station. Tabs at the top show live counts per status — click one to narrow the list. Check rows and use the Action For Selected dropdown to bulk-move orders between statuses in one click. Search by order number, customer name, or email. The default window is the last 5 days; widen it with the date-range picker (cap: 3 months). For longer history, export to CSV. Refunds and line-item edits happen on the individual order detail page, not here.
Status tabs are your instant audit
Live counts sit above the table for every order status. Glance across them before you open a single order.
Bulk-move orders in one click
Check rows, pick a status from Action For Selected, click Apply. The whole batch moves together.
Refunds and line items live elsewhere
This list is for status and triage. Refunds, line-item edits, and per-order notes happen on the order detail page.
What this is for
The Orders list is your shipping and fulfillment command station. Its job is to let you see every order your store has taken and handle the everyday order-management tasks — spot which ones are awaiting payment, mark a batch of packed orders as Shipped, cancel a batch of failed orders, or send old cancelled orders to Trash — without opening each order one by one.
Rows on this screen show the things you check most often: Order number (with the customer's name), Products (as clickable deep-links to your product catalog), Total (with a strike-through original price when a coupon discount was applied), Payment Method, Status badge, and Order At timestamp. Everything else — the customer's full address, the line-item breakdown, refunds, and per-order notes — lives one click away on the order detail page.
Heads up — a screenshot of this panel (status tabs, toolbar, and table) is pending capture from SG-Admin and will be added here once available.
Good use cases
The nine status tabs across the top are your at-a-glance audit of the store — each tab carries a live count of orders currently in that state.
All Orders
27
Every order regardless of status. The default tab.
Completed
17
Paid in full and fulfilled.
Pending Online Payment
3
Customer hasn't finished paying yet.
Awaiting Payment
1
Waiting for admin to confirm payment received.
Shipped
2
Marked as Shipped but not yet delivered or confirmed.
Cancelled
2
Order cancelled before fulfillment.
Failed
0
Payment gateway rejected the transaction.
Refunded
1
Refunded in part or in full.
Trash
1
Deleted — can be restored or permanently removed.
Morning revenue check. Open Store Management → Orders. The default 5-day window loads. Glance across the status tabs: 17 Completed, 3 Pending Online Payment, 2 Shipped, 1 Refunded. The counts give you an instant picture of where the store stands — no clicking into individual orders needed. The one Refunded flags a follow-up; the one Pending Online Payment may clear by end of day.
Afternoon shipping batch. You packed 10 orders during lunch. Click the Completed tab, check each packed order, pick Mark as Shipped from the Action For Selected dropdown, click Apply. The list refreshes — those 10 orders now show the Shipped badge, and the tab counts update. Each customer's account page reflects the new status immediately.
Before
Completed — 7
Ten packed orders sitting in Completed, ready to ship.
After
Shipped — 12
10 orders moved to Shipped from Completed in one bulk action.
Finding a specific order. A customer calls about a return. Type their last name into the Search orders.. box and press Enter. The list narrows to their orders across all statuses. Click the order number to open the detail page.
Discount audit. The Total column shows struck-through prices when a coupon was applied — an order like #1012 shows a strike-through $30.00 $25.00, meaning a $5 coupon was used. Scroll the Completed tab to see at a glance which orders were discounted and by how much.
Weekly Trash cleanup. Click the Cancelled tab, check the oldest rows, pick Move to Trash, click Apply. The orders disappear from the active view but stay recoverable in the Trash tab.
Bookkeeping export. Click Export Orders (top-right of the list), pick a date window, and download the CSV. Each order becomes one row — customer name, email, total, payment method, status, and timestamp — ready to paste into your accounting spreadsheet.
A worked export — the rows of orders_2026-04-17_2026-04-22.csv, one row per order with the customer name and email pulled from the billing address on file:
order_id,customer_name,customer_email,total,payment_method,status,order_at
1012,an editor,customer1@example.com,25.00,Stripe,Completed,2026-04-22 09:14:02
1011,a teammate,customer2@example.com,29.00,Stripe,Shipped,2026-04-21 15:48:11
1010,a developer,customer3@example.com,9.00,PayPal,Pending Online Payment,2026-04-19 11:02:37
1009,an admin,customer4@example.com,30.00,Stripe,Refunded,2026-04-17 08:30:55What not to use this for
A few tasks look like they belong on this list but live somewhere else.
Do not use the Orders list to issue refunds
There is no refund action in the bulk-action dropdown. Refunds are per-order only and happen on the order detail page. Click an order number to open its detail page and use the refund form there.
Do not use the Orders list to edit line items
Once an order has been placed, its line items (which product, what quantity, what price) are fixed. If a customer contacts you to change an item, cancel the order and ask them to re-order, or issue a refund and create a replacement order through your own fulfillment process.
Do not use bulk actions to delete orders permanently
The bulk-action dropdown does not include a Delete Permanently option — that is by design. Orders are part of your financial record and should stay in Trash indefinitely rather than being hard-deleted.
Do not rely on the Products column to edit a product
The product name in the Products column is a deep-link to the product's edit page in your product catalog. Clicking it opens the product record for editing — which may not be what you want if you are in the middle of reviewing an order.
How this connects to other features
Ecommerce → Products
Every product name in the Products column links to that product's edit page in your product catalog. Changes you make to a product's price or title afterward do not change past orders — each order keeps the price and name it was placed at.
Ecommerce → Coupons
Every time a customer applies a discount coupon at checkout, the order records which coupon was used and how much was discounted. The strike-through original price in the Total column is the quick visual cue. Changes to a coupon later do not affect the discount already applied to past orders.
Ecommerce → Configuration → Taxes / Shipping / Currency
The currency symbol, tax label, and shipping line on each order are controlled by your store configuration. The Total column follows your configured currency.
Users
Every logged-in order is linked to a customer account in your Users list. Guest orders (where the customer did not sign in) show a guest-person icon in the customer column.
Your customer's account page
Whenever you change an order's status here (either one at a time on the detail page or in bulk from this list), the customer's My Account → Orders page reflects the new status immediately.
Before you start
Admin or Site Owner access
You are signed in to SGEN as an Administrator or Site Owner.
At least one order on your store
If your store is newly launched, the list will display No orders were found! in red — that is normal for a fresh store and will populate as customers check out.
Currency, tax, and shipping configured
Your store currency, tax, and shipping are configured under Ecommerce → Configuration. Those settings control the formatting of the Total column on every row.
Steps — Audit and filter
1
Read the status tabs
A row of tabs sits at the top of the screen, one per order status, each with a live count:
- All Orders — every order regardless of status.
- Completed — paid in full and closed out.
- Pending Online Payment — the customer started checkout but has not completed payment yet.
- Awaiting Payment — payment not yet confirmed (held for manual admin confirmation).
- Shipped — marked as shipped to the customer.
- Cancelled — order cancelled before fulfillment.
- Failed — payment gateway rejected the transaction.
- Refunded — part or all of the order has been refunded.
- Trash — removed from active view; can be restored.
Glance across the counts. If you expect 10 orders in Shipped and see 7, three orders might still be sitting in Completed waiting for you to move them.
2
Click a tab to narrow the list
Clicking any tab narrows the table to just those orders. The active tab is highlighted. Click All Orders to go back to everything.
3
Change the date window
The date-range field above the table defaults to the last 5 days plus 2 days ahead (so same-day orders show up without wrapping). To widen or narrow the window, click the field, pick a new range from the calendar picker, and click Select Dates. The window is capped at 3 months — if you pick a wider range, the start date is nudged forward automatically so the list stays fast to load.
4
Search by order number, customer name, email, or address
For a specific order, type into the Search orders.. box and press Enter. The search matches against order number, order date, order total, customer email, customer display name, product name, and billing first name / last name / email / city / postal code / address line 1 — a wide net. Search respects the active tab, so search within Completed by clicking the Completed tab first, then searching.
5
Read a row
Each row shows:
- Order — the order number (like
#1012) with the customer's name on a second line. Click the order number to open the order detail page. - Products — the line items, each a link to that product's catalog edit page.
- Total — the amount paid. If a coupon was applied, the original subtotal appears struck-through next to the discounted total.
- Payment Method — a short label like Stripe, PayPal, or Credit Card.
- Status — a color-coded badge matching the order's state.
- Order At — a "2 hours ago" / "yesterday" / "3 days ago" timestamp.
Steps — Bulk-manage orders
1
Check the orders you want to act on
Every row has a checkbox in the first column. Tick the rows to include in a bulk action. Use the header checkbox to tick or clear every row on the current page.
2
Pick an action from the dropdown
The Action For Selected dropdown sits above the table. Eight actions are always available, one per status:
- Mark as Completed
- Mark as Shipped
- Mark as Cancelled
- Mark as Refunded
- Mark as Pending Online Payment
- Mark as Awaiting Payment
- Mark as Failed
- Move to Trash
The action applies to every checked row. Each order whose status changes also gets a system-generated note on its detail page recording the transition (for example, "Order status has been updated from Completed to Shipped") — your audit trail is automatic.
3
Click Apply
Click Apply. The list reloads filtered to the new status. Counts on the tab badges update to reflect the change. If you marked 10 orders as Shipped, the Shipped tab count goes up by 10 and the tab you were on loses those 10.
4
Restore orders from Trash
Click the Trash tab to show only trashed orders. Tick the rows you want back, pick a status (Mark as Completed to put them back in Completed, or another status if more appropriate), and click Apply. The orders rejoin the active list with the new status.
What success looks like
- The table loads with every order visible as one row, and the tab counters at the top add up correctly.
- Clicking any tab narrows the table immediately; the active tab is highlighted.
- Typing in the search box and pressing Enter narrows the table to matching orders.
- Ticking rows and applying a bulk action shows the rows you acted on with their new status badge, and the tab counters update. Each changed order has a system-generated note on its detail page recording the change.
- Clicking an order number opens the order detail page. Clicking a product name in the Products column opens that product's edit page in your catalog.
- Looking at a customer's own My Account → Orders page on your public site shows the same status you see here.
Tips
Status tabs
Check the tabs before opening any order
The tab counts are your fastest signal. If Shipped shows 0 when you expected 5, something is worth investigating before you start clicking into individual orders.
Search
Use Search for a customer's full order history
Searching by a customer's last name returns every order they have placed, across all statuses — as long as the date range is wide enough. Widen the date picker first if you expect older orders.
Date range
The window is capped at 3 months
If you pick a wider window, the start date shifts forward automatically. For a longer historical pull, use Export Orders to download the full CSV and filter it in a spreadsheet.
Bulk scope
Bulk actions respect the active tab
If you are on the Completed tab and tick rows, you only act on Completed orders. Switch to All Orders to act across statuses in one pass.
Audit trail
Status changes write an audit note automatically
Every order whose status changes via bulk action gets a system note on its detail page. You do not need to write notes manually for routine transitions.
Timing
Mark Shipped before reaching out to customers
The moment you apply the bulk action, each customer's account page reflects the new status. If you plan to contact customers about shipment, update the status first so their account already matches your message.
Trash
Use Trash as a holding area, not a delete
Move old Cancelled and Failed orders to Trash to keep the active view clean, but leave them there indefinitely. Orders in Trash are still part of your financial record and can be restored at any time.
What to do if it does not work
Empty list
The list shows "No orders were found!" in red
Either there are no orders in the date range the list is currently set to — widen the date-range picker and click Select Dates — or there are no orders in your store yet. If a fresh store, the list will fill as customers check out. The empty state shows a red exclamation icon, the No orders were found! headline, a short explanation, and two buttons: Widen date range and Open Products catalog.
Date range
My date range seems to have changed after I picked it
If you picked a window greater than 3 months, the start date is auto-nudged forward so the window fits inside 3 months. Pick a tighter range, or use the Export Orders page (documented separately) for a single-shot CSV of a longer window.
Bulk action
A bulk action reports nothing changed
Make sure at least one row is ticked. If you ticked rows and picked an action but the orders are already in that status, no change was made — the bulk action skips orders that are already in the target status.
Guest order
I see an order with no customer name
That is a guest order — the customer did not sign in before checking out. A guest icon replaces the usual customer name. The customer's email and shipping details are still on the order detail page.
Hard delete
The bulk-action dropdown does not have Delete Permanently
By design, deleting orders permanently is not a bulk action. Orders are part of your financial record. If you need to hard-delete specific orders, contact support.
Search
A search returns no matches when I expect some
The search respects the active tab and the active date window. Start from All Orders and widen the date range before re-running the search.
Scope
The Orders list covers all completed and in-progress transactions on your store — pending, processing, shipped, completed, refunded, and cancelled orders. It does not cover abandoned carts, failed payment attempts, or draft orders (if your store has a pre-order flow). Every row reflects a customer who completed checkout.
The list is scoped to your single store. Multi-location or multi-currency views are not available on this screen. Date range and search filter the displayed rows but do not affect what is stored.
Heads up — bulk actions respect the active tab. If you are on the Completed tab and tick rows, you only act on Completed orders. Switch to All Orders first if you want to act across every status in one pass.