Manage locations in Location Manager

Add, edit, search, bulk-manage, and remove business locations from SG-Dashboard

Location Manager is the screen inside SG-Dashboard where you manage every physical location tied to your account. It lives at dashboard.sgen.com/locations under the GENERAL navigation group. You reach for it whenever you need to add a new branch, update an address, pull up all your locations in one list, or delete a location that has closed.

This page covers every day-to-day task: opening the list, adding a new location, editing one, searching and filtering, bulk-acting on many rows, exporting, deleting, and fixing the common issues that come up.

What is this for?

Location Manager is where the account-level list of every physical location lives. Each row represents one place — a shop, an office, a service area, a venue — with its own name, address, and status. The list is the source of truth for any feature downstream that needs to know where you operate.

You reach for Location Manager on day one to register your address. You come back when you open a new branch, when an address changes, when a seasonal location should be hidden, and when a closed location should be removed. The list is also the place for bulk operations — when you are expanding to five new cities at once, you don't want to add them one at a time through individual admin panels.

Location Manager belongs to SG-Dashboard, not to any single site's admin. That distinction matters: a change here can touch every site in your account that draws from this location record, depending on how your sites are configured.

Scope

How this connects to other features

• Site-level Locations module — the admin Locations module on each individual site reads from the same underlying location data that Location Manager manages at the account level.

Changes in Location Manager flow through. For per-site customizations (GMB attribute groups, per-location images, hours grids), use the site-level Locations module. See Manage business locations in SGEN.

• Media library — location records reference images from the media library.

Upload photos there first; pick from the library when editing a location. See Upload and manage media.

• SG-Dashboard → Site Manager — Location Manager is a GENERAL-group tool inside SG-Dashboard.

If you need to switch between your staging and live site contexts, use Site Manager first, then return to Location Manager.

• Billing → Subscriptions — your plan determines how many locations are included and whether advanced location features (like GBP sync) are unlocked.

Check SG-Dashboard → Billing → Subscriptions or pricing if you hit a capacity notice.

What NOT to use this for

• Do not use Location Manager to manage events.

A location is a fixed address with optional hours. An event has a date, a time, a registration form, and a capacity. These are different data shapes; use a dedicated events module for that work.

• Do not paste HTML or scripts into address fields.

Address fields store plain text. Tags in those fields can cause render trouble on the public list.

• Do not rely on Location Manager for per-site theme configuration.

Location Manager manages the data record. How a location renders on your public site — card layout, map embed, mobile breakpoints — is a theme concern, not a Location Manager concern.

• Do not expect "currently open" to be computed here.

If you store hours, those are plain time strings. No time zone is attached. Your public-site theme has to do the math against the visitor's clock.

• Do not treat this as an analytics surface.

Location Manager is an operational list — names, addresses, statuses. Foot traffic, visit counts, and performance metrics are in your analytics module, not here.

Before you start

• Sign in to SG-Dashboard (dashboard.sgen.com) as a site admin or account owner.

Editor-role and below may not see Location Manager — if the menu item is missing, ask your account admin to check your role.

• Confirm you are on the correct account context in SG-Dashboard (staging vs live, or the right client account if you manage multiple).
• If you need to add photos to a new location, upload them to the media library before opening the location form — the picker opens the library directly.
• Know your naming convention before adding many locations at once.

Search runs a literal substring match against the location name. A name like your business — Oakland is more searchable than your business alone.

Where to go

1. Sign in to dashboard.sgen.com.
2. In the left navigation, find the GENERAL group.
3. Click Location Manager (or navigate directly to dashboard.sgen.com/locations).
4. The location list loads.

The list view — what you see

The list view is home base for everything in Location Manager. From here you can see every location grouped by status, search by name, filter by status tab, bulk-act on many rows, open any row's edit form, and delete a row.

The list carries:

• Status tabs — All, Published, Draft, Trash — with live counts on each tab.
• Search box — type a name or keyword; the magnifier icon or Enter runs the search.
• Checkbox column — for selecting rows to include in a bulk action.
• Row actions — Edit and Delete (or Trash) appear on hover.
• Add New button — top-right corner, opens the create form.
• Action For Selected dropdown — appears when one or more rows are selected.

Steps

1. Add a new location

1. Open Location Manager (dashboard.sgen.com/locations).
2. Click + Add New in the top-right corner.
3. Fill in the location details (name is required; all other fields are optional).
4. Click Save or Publish to create the record.

The name is the only required field. Use a name a visitor or teammate would recognize — include the city or neighborhood so the search box works for you: your business — Oakland rather than just your business.

After saving, the list view refreshes and the new row appears. The Published tab counter increments by one (if you saved as Published).

2. Edit an existing location

1. Open Location Manager (dashboard.sgen.com/locations).
2. Find the location in the list.
3. Click its name, or hover the row and click Edit.
4. Make your changes on the edit form.
5. Click Save or Update to apply them.

The edit form is the same shape as the create form, with all existing field values pre-filled. Change only the fields that need updating; leave the rest.

3. Search and filter the list

1. Open Location Manager (dashboard.sgen.com/locations).
2. Type a name or keyword into the search box above the list.
3. Click the magnifier icon (or press Enter) to run the search.
4. Click a status tab — All, Published, Draft, Trash — to narrow by status.
5. Combine both: click a tab first, then search within it.

Search runs a literal substring match against the location name. Typing Oakland returns every row whose name contains Oakland. Typing oak also returns those rows (substring). Typing Bay Area returns nothing if no row contains that exact string in its name.

4. Bulk-manage multiple locations at once

1. Open Location Manager (dashboard.sgen.com/locations).
2. Tick the checkbox on each row you want to act on.

Tick the header checkbox to select every row visible on the current page.

1. Open the Action For Selected dropdown.
2. Choose an action — Move to Publish, Move to Draft, Move to Trash, or Delete Permanently (Trash tab only).
3. Click Apply.

A confirmation banner reports how many rows were updated and how many (if any) were skipped.

5. Delete a location

Single row — move to Trash:

1. Hover the row.
2. Click Delete (or Trash).
3. Confirm the action in the prompt that appears.

The row moves to the Trash tab. It is no longer visible on the Published or Draft tabs. You can restore it any time from the Trash tab.

Restore from Trash:

1. Click the Trash tab.
2. Hover the row.
3. Click Restore (or use the bulk action: tick, choose Move to Publish, Apply).

The row returns to its prior status.

Delete permanently (irreversible):

1. Move the row to Trash first (as above).
2. Click the Trash tab.
3. Hover the row and click Delete Permanently, or tick the row and choose Delete Permanently from the bulk dropdown, then click Apply.
4. Confirm.

The row is removed from the database. There is no undo.

6. Export location data

1. Open Location Manager (dashboard.sgen.com/locations).
2. Look for an Export or Download button in the list-view header or toolbar.
3. Choose the export format (typically CSV) and download.

If no export button is present on the Location Manager list: use SG-Dashboard → Site Tools → Backup (or the equivalent migration/backup path) for a full-account data export that includes location records.

Examples

Example 1: Single-location business registers its first address. Your business has one storefront. You open Location Manager, click + Add New, fill the name, street, city, state, ZIP, and phone. Set status to Published and save. Every site in your account that renders a contact page or location card now has this address available. No page rebuild required — the next page render picks it up.

Example 2: Multi-location expansion — adding five new cities at once. You are opening branches in Oakland, San Francisco, Berkeley, San Jose, and Emeryville. You add five rows in sequence, each with its own name (following the your business — [City] convention), address, phone, and Published status. The list view grows from one row to six. Status tab counters update after each save. The public-site locations page or store-finder component reads all six when it renders.

Example 3: Seasonal location — hide for the off-season without losing the data. You run a summer pop-up at the marina. The season is ending. You do not want to delete the row — the address, phone, and hours data is work you would redo next year. Open the row's edit form, change Status from Published to Draft, save. The public site stops rendering that location. Next spring, flip it back to Published — the row returns with all its data intact.

Example 4: Bulk-deactivate three locations ahead of a renovation closure. Your Oakland, Berkeley, and San Jose branches are closing for three weeks for renovation. You do not want to delete them — they will reopen. Open Location Manager, tick the three rows, choose Move to Draft from the bulk dropdown, click Apply. The confirmation banner reads "3 locations moved to Draft." All three drop off the public site. When renovation ends, tick all three on the Draft tab and bulk-move back to Published in one action.

Example 5: Address change — update a single location's street. Your San Francisco branch has moved to a new address. Open the row's edit form, clear the Street Address field, type the new value, save. The updated address appears in the list view and on any public-facing surface that reads from this record. Nothing else needs to change.

Example 6: Permanently remove a closed location. A branch has closed and will not reopen. Trash the row first (hover, Delete, confirm). Then open the Trash tab, find the row, and click Delete Permanently. The row is gone from the database. Any public-site components that rendered this location will drop it from their output on the next render.

What success looks like

After adding a new location and saving as Published:

• The new row appears on the All tab and the Published tab of the list.
• The Published tab counter increments.
• The row shows the location name, formatted address, Published status, and the date created.
• Hovering the row shows Edit and Delete row actions.

After editing a location and saving:

• The list view reflects the updated field values immediately.
• No other action is required — downstream reads pick up the change on their next render.

After moving a location to Draft:

• The row disappears from the Published tab.
• The Draft tab counter increments.
• The row is still visible on the All tab.

After trashing a location:

• The row disappears from All, Published, and Draft tabs.
• The Trash tab counter increments.
• The row can still be found and restored from the Trash tab.

After a bulk action:

• The confirmation banner names the count of updated rows and any skipped rows.
• Tab counters update to reflect the new distribution.

What to do if it does not work

Location Manager is not in the GENERAL nav group. Confirm you are signed in as a site admin or account owner. If your role does not include access to Location Manager, the menu item does not appear. Ask your account admin to verify your role and plan.

The list shows zero rows after I just added one. Refresh the page. Tab counters and row counts update on page load. If you were on a filtered tab (Published / Draft / Trash), click All — the new row may be on a different tab than you expect.

The Add New button is not visible. You may not have the required role or plan to create locations. Check with your account admin or review your plan at SG-Dashboard → Billing → Subscriptions.

My changes to a location are not appearing on the public site. Confirm the row's status is Published. A location in Draft status is intentionally hidden from the public site. Open the edit form, verify the Status field, save again if needed.

The search box returns no results for a name I know exists. Search is a literal substring match. Try a shorter fragment — searching Oakland is more reliable than searching East Bay Oakland. Clear any active status tab first by clicking All, then search.

A bulk action reports rows as Skipped. The skip count reflects rows that could not be moved — for example, rows that are already in the target status, or rows that require special permissions to delete permanently. Review the skipped count and act on each skipped row individually if needed.

Location Manager is showing an error on page load. Verify you are signed in to the correct account context in SG-Dashboard (check Site Manager if you operate multiple sites). If the error persists, contact SGEN support and share the URL from your address bar.

A module feature I expect (like GBP sync) is not appearing. Some Location Manager capabilities depend on Module Suites added to your plan. Open SG-Dashboard → Billing → Subscriptions to review what is active on your account. Contact support if you believe a feature should be available but is not visible.

Tips

• Name for searchability.

Literal substring search means the name is a filter key. your business — Oakland is searchable by Oakland. your business Branch 4 is harder to retrieve later.

• Use Draft as a soft switch.

Draft hides a location from the public site without removing any data. Seasonal closures, renovations, and "coming soon" locations all belong on Draft until they are ready.

• Use Trash as a holding area.

Trash preserves the row and all its data while keeping it off all active lists. Reserve permanent deletion for locations that will genuinely never return.

• Bulk-move before a closure.

If multiple branches are closing on the same date, tick them all and bulk-move to Draft in one action. It takes 10 seconds and carries zero risk compared to editing rows one at a time.

• Keep one naming convention across all locations.

Consistent naming prevents duplicates and makes the list scannable at a glance. Pick a pattern — Brand — City, Brand — Neighborhood, Brand — Store Number — and apply it from day one.

FAQs

Q: Does Location Manager in SG-Dashboard replace the site-level Locations module? No. They work together. Location Manager at dashboard.sgen.com/locations manages the account-level location list. The site-level Locations module on each individual site manages per-site details (images, hours grids, GMB attributes) on top of the same underlying records. Use Location Manager for the address data; use the site-level module for the presentation details.

Q: Who can access Location Manager? Access depends on your role and plan. You need to be signed in as a site admin or account owner in SG-Dashboard. If the menu item is missing, ask your account admin to check your role.

Q: Is Location Manager included in my plan? Location Manager is part of SGEN's Foundation Pack, which is included on every plan. Advanced capabilities (such as GBP sync or higher location counts) come as Module Suites. See pricing or SG-Dashboard → Billing → Subscriptions for the specifics of your plan.

Q: How many locations can I have? Location capacity depends on your plan and any Module Suites you have added. Most plans include a generous baseline for a growing business. Check SG-Dashboard → Billing → Subscriptions for your current limit. If you are hitting a capacity ceiling, upgrade or contact support.

Q: Can I export my location data? Location Manager may provide a direct CSV export from the list view toolbar. If no export button is visible, a full-account backup from your Migration or Backup tools captures location data.

Q: If I delete a location permanently, does it affect my public site immediately? Yes. Once a location is deleted permanently, it is removed from the database. Any public-site component that previously rendered this location will drop it from its output on the next page render. There is no undo.

Q: What is the difference between Trash and Draft? Draft means the location is saved but not visible on the public site. You can edit a Draft location and publish it at any time. Trash means the location is moved out of the active list. You can restore a Trashed location. Permanent deletion from the Trash tab is irreversible.

Reference — status values

Reference — bulk action options

Next step

• Manage business locations in SGEN — per-site location details: hours, images, GMB attributes
• Manage every user on your site — user access and roles
• Upload and manage media — prepare location photos before editing a location record